Courtyard Waterbury Downtown

Upon arrival, Dwayne Rieley was exceptional. Everything went very smooth checking in. Jazmine Pizarro and Carlin Holness were extremely nice and helpful with anything I needed. It was a wonderful experience. I am looking forward to my week stay at the Courtyard Marriott Waterbury Downtown!

I had to ask three times for the breakfast that was included in my rate.

At check in, I asked about my Breakfast, they told me it's not included and I will have to purchase breakfast. Overnight I checked my confirmation, and it said Breakfast was in fact included. Called the front desk and they told me no unless I can prove it. I showed them the above confirmation and they said okay, charge the breakfast to your room and we'll credit it at checkout. Again at checkout the charge was on the bill. The front desk manager who I had interacted with before claimed she didn't know anything about it. I had to remind her of my confirmation again for her to go back to the hotel manager to remove the charge. The front desk manager also promised me a $10 credit for my inconvenience which she conveniently forgot. very disappointing.

Terrible.

Pubes from previous guest on the bed sheets, flickering lights, noisy guests and thin walls, shady neighborhood. All bad. On the way out one of the employees explained to me how broke they were and how much they could really use a tip. Outright panhandling. Not good.

The Courtyard by Marriott has a brand new renovated space within the hotel called The Barn on Grand. Recently, I visited during their Holiday Showcase. The space is gorgeous, it has both a rustic and modern vibe. It's a great space to host a birthday dinner or office gathering. The space was gorgeously decked out with Christmas decor. They had samples of their holiday menu which was exceptional! There were so many great items from appetizers, carving station, pasta station, charcuterie, to desserts. The space even has its own bar.

I also visited the Bistro Bar for a happy hour and I got their Bistro Burger and Fresh margarita, both were so good. The Bistro Burger had lettuce, tomatoes, cheddar cheese with garlic aioli (amazing) on a toasted brioche bun and the margarita was delicious and had the perfect balance of sweet and tart.

Worst experience ever !
Got married to the love of my life on Sept 3rd at Aria. Where we were referred to this Marriot for our friends from out of town, as well as our rehearsal dinner. We had 30 or so people for our dinner on the 2nd we chose the clock tower dinner package. Steak was dry like cardboard and flavorless. On the night of our wedding we a block of approx 30 rooms bought an paid for which were all supposed to be on the same floor (the 11th) that didn't happen. My friends and family were spread out on every floor. We had been had scheduled for an after party to be held in the bar after our wedding to chat and catch up with everyone we didn't get a chance to see at the reception as things get busy with photographers and what not. We were assured via email that the Bar/Starbucks would stay open until 1 am. We had confirmed this multiple times and put it on our wedding invitations. When we arrived back to the hotel after our ceremony at approx 10:45 there was a line at the bar of two couples. I was third in line, I was about to order a drink with my best man and relax the server walked away and turned off the light and said sorry were closed. Meanwhile more of my guests were arriving and filling the lobby area, and seating areas. They have a large living room lobby with quite comfortable couches and lounge chairs. I went up to the front desk and spoke to Landon, he said there was nothing he could do about it and he couldn't authorize overtime. I explained to him that we had a contract with the event coordinator highlighting the bars hours were going to be extended to 1am. I had about 60-80 people here ready to spend good money & tips on drinks & food. He then began referring to us as "you people". Despite feeling insulted I asked if I could purchase all of the drinks in Lobby's snack shop fridge, so at least I could hand out something to my guests while they were hanging out. He than yelled out that he was not selling any of you people anything. I think it was the moment that they threatened to call the police on their guests instead of speaking to them with respect is the moment my beautiful bride broke down in tears apologizing to everyone for how the this hotel had screwed up the most important night of our lives. The next morning we did not spend a dollar on break fast instead we got door-dash. Carlin the manager who was familiar with our planned event apologized profusely. She was great and assured us that Jay (the event coordinator) was on his way in. When he arrived he approached us in a calm and cool manor and apologized as well and assured us that this never should of happen. He would talk to his higher-ups and comp us a portion of the $2500-3000 rehearsal dinner or our $500 + a night room. We got a got a call the next day saying his higher up was going to be out for a while so he didnt have a resolution yet. We ended up getting a $30 credit off one of our rooms an offer of a free stay in the future. Ha I only stay at Marriott hotels and am a proud longtime bonvoy member, but will never step foot in this hotel again. Marriott should be embarrassed !

Nice and clean. Friendly staff. Easy parking at just $12 a night! The room was quiet. Just missing the hair dryer for the morning!

DO NOT STAY HERE
I wanted to give this place no stars
I booked a room for 2 weeks and I was double charged and if that's not enough I was forced to check out five days early they charge me once more in total three times when I try to dispute this matter I ask the front desk to speak to a supervisor or a manager I was told they not available at the moment with this being said I told them at this point i am calling the police now a manager is available but won't come and speak to me face to face, In total Marriott robbed me for $1500 plus another charge of $538 they put the $538 back right away and told me the rest of the money $1500 was returned and I won't see it yet because is in the grey area " who and what is a grey are" never hear This before . My bank confirmed to the Marriott they have a hold of the money and nothing is reflecting on my account. Iam righting a letter to corporate because at this point my needs are not being meet.

The rooms are very beautiful
Very modern
Nice and clean
Beds are comfy
Breakfast in the morning
Nice hotel

DO NOT STAY HERE IF YOU ARE A SOLO FEMALE.

They are running a disgrace of a business with their customer service. I am a female who was staying there July 15 solo for a work conference. Was followed in to the building by a man without bags and who did not appear to be staying there. Huge wedding event going on and no control of who walks in to the building. Front desk does not have view of the main entrance. This man attempted to get on an elevator alone with me. I turned around once I saw he was standing behind me and walked to the lobby. He preceded to linger and then walk out the other exit. Later in the night and probably a separate incident, someone attempted to open my door. The automatic lock did not work and if I had not had the dead bolt on someone would have been in my room. I spoke to the front office In the morning and they said they would have a manager follow up with me. NOTHING. Have called 4x and they have said a manager is not available and they will call back. NOTHING. Absolute trash customer service and they do not care about the safety of their customers.

I've stayed at this Marriott a couple of times (and probably many more since my company has an office here) but it's just a remarkably average Marriott.

The rooms are old, smell old, and have old room problems. One room I stayed in had an obnoxiously loud AC unit which took 3 days to fix. All of the bathrooms have poor lighting and either the toilet seat is loose, or there is slight mold/blackening on the caulking around the shower. Everything is in working order for the most part so it's not a terrible stay, but I'm surprised they've made no attempt to update their rooms (now having stayed on 3 separate occasions in 3 separate rooms). The TVs are old and small, the desks don't provide a lot of room to work, and some of the rooms have really awkward layouts.

The service (outside of the delay to get the AC fixed) was overall pretty good. The Marriott market has a lot of stuff to choose from if you want a late night snack or drink. Having access to food/drinks from the hotel restaurant is a nice option too, even if it is overpriced.. ($14.95 for an Old Fashion with 1 shot of Makers Mark.. yikes)

It's not bad enough that I won't stay here again, but they are in desperate need of renovation to make this hotel up to the standard I've come to expect from most Marriott's I've stayed at (I typically spend over 100 nights a year in Marriott Bonvoy locations).

Overall, if the price is right it's not a bad place to stay.